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Having Trouble?

Try these steps before calling Tech Support.

Power Cycle Your Equipment
  1. Unplug your router from the wall outlet.
  2. Unplug your radio's power supply from the wall outlet (black or white box that is connected to your router).
  3. Wait 2 minutes, plug in your radio's power supply, then wait an additional 2 minutes.
  4. Plug your router back in and wait up to 15 minutes before attempting to connect.
Radio Telescope Antenna

How's Your Router?

Still having trouble after power cycling? Your router may need a tune up!

Troubleshoot Your Router
  1. Make sure your router is connected to your radio properly:
    •  Your "internet cable" should be plugged into the port on the back of your router labelled "ethernet".
    • Make sure your "internet cable" goes from the ethernet port of your router to the LAN port on your radio's power supply.
  2. If your connection still isn't restored, login to your router to make sure your router is completely set up with a username and password.
  3. Contact your router's Customer Support for additional assistance with troubleshooting and logging into your router. This number is usually found on the back of your router.

Call Us!

If you're still experiencing connectivity issues, give us a call at (361)384-0609 and press 3 for Tech Support.
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